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Frequently Asked Questions

This is a short list of our most frequently asked questions. For more information about CommonWealth, or should you have any questions, don’t hesitate to contact us

Launching or transferring funds to CommonWealth

What assistance can you provide related to transfer from current providers to your platform?
How long does it take to launch a new fund with CommonWealth?

Team Structure

How is CommonWealth’s fund admin and operations team structured?
Who would be the key relationship manager for the service requested?

Security

How can I ensure my company and clients information is safe and secure?
Cybersecurity?

Software

Is your system integrated with Fundserv?
Do you use an outsourced technology program for accounting and administration?
Do you provide internet/web accessed reports to managers?

Fund Accounting

What safeguards are in place to catch discrepancies?
What is your daily check for pricing validation at the security and fund level?
Have the auditors of any funds that you administer ever required a NAV to be changed?
How do you manage fund audits/ engage with auditors?

Investor Services

Please summarize your process for managing subscription & redemption cash flows, i.e. sending funds to custodians and sending redemption payments to clients.
Please indicate if you operate a customer call centre for unitholders. Indicate the hours of service and if service in French is available.

Financial Reporting & Taxation

Do you have a team that manages legislative, regulatory and tax changes?
What kind of tax services does CommonWealth provide?
What is the tax slip production process?
Describe production process and service levels for fund taxation and financial statement delivery.

Offshore

Do you provide offshore administration?
What services do you provide for offshore administration?